Governance

Regulatory and industry responsibility

Audley Group has a responsibility for the quality of individual lives and for people’s basic rights as human beings. It’s a responsibility we bear with great pride, and it’s a privilege to do so.

This is a philosophy held throughout the whole Group, but particularly in the delivery of high quality care services. To ensure that this quality is maintained by every carer, Audley Care follows strict guidelines:

• All branches are regulated and inspected by the Care Quality Commission (CQC)
• The most up to date regulations are complied with. These describe the essential quality and safety that people who use our services have the right to expect
• Service is also monitored through formal review meetings, the distribution of satisfaction surveys and a close review of the results
• Spot checks observe carers at work and regular contact with owners and their families ensure customers are happy with the service they receive
• All homecare staff undergo a thorough DBS (Disclosure and Barring Service) check and receive regular training. Carers are people our owners will get to know and trust as a friend
• Where possible, carers are recruited from within the local community. These workers spend less time travelling so owners receive the maximum time from them, at the time they promise

We champion the retirement sector as a whole, and as such are a founding member of the Associated Retirement Community Operators (ARCO) trade body and our CEO, Nick Sanderson, is Chair. Membership of this organisation means we are at the forefront of setting best practice in the retirement village sector and enables us to act as a united voice representing the interests of older people in engagement with both the private and public sectors, including government.